Hi, I’m Michelle,

I’m a digital adoption and instructional design specialist at AMN Healthcare, with 5 years of experience in creating high-quality, data-driven corporate training solutions. Currently, I lead our Salesforce digital adoption team, where I oversee a group of WalkMe Builders dedicated to driving user adoption and providing in-app support to enhance efficiency and boost sales.

My belief is that good training requires good stories. Invest in the story, and the results are astounding—and yes, even technical training needs a story. This philosophy has guided my work, from developing comprehensive training programs at CUNY SPS to designing impactful learning experiences at AMN.

Working closely with our Salesforce developers, we utilize WalkMe to communicate updates to end users and offer necessary support to ensure seamless operations. We collaborate with internal business partners to identify and measure key success indicators, because if you train without metrics, did it even happen? Our team also employs agile methodology and Azure DevOps (ADO) to manage our projects effectively, making sure we deliver high-quality solutions that meet our organizational goals.

I hold an MA in English from the University of Ottawa and certifications in WalkMe Digital Adoption and Copyediting. My diverse background in education and instructional design, combined with a passion for storytelling, allows me to create engaging and effective learning experiences.

Got questions? Let’s talk.

Scenario-Based e-Learning

This short eLearning course guides the learner as they identify and decided whether a unit with lead-based paint needs remediation.

 

Microlearning

This micromodules introduces the learner to reasonable accommodations: what are they?

 

Company Branding

These course branding slides show the partnership between the CUNY School of Professional Studies and the New York City Human Resources Administration.

 

Microlearning

A 7Taps microlearning based on a full-length, story-based course to help staff develop a self-care plan.

 

eLearning

A short module that includes interactive elements and my work experience.

 

Storyboarding

A peek into my storyboarding process during the design process.

 

eLearning

A short module about how to write an effective resume.

 

Variables and Text Entry

A quick look into how I use variable and text entry to personalize the learning experience.

 

Elearning Heroes Challenge

My submission for an eLearning Heroes challenge to create a slide, demo, or design comp that features blurred backgrounds.