Hi, I’m Michelle
I’m a digital adoption and instructional design specialist at AMN Healthcare, where I lead Salesforce training initiatives across sales and recruiting.
With over six years of experience, I manage a team of WalkMe builders and instructional designers, creating agile, in-app guidance and scalable training resources. I also build WalkMe content hands-on—partnering with developers to streamline workflows, deploy updates, and improve the user experience in real time.
Whether I’m writing a SmartTip or shaping a learning strategy, I believe every good training has a story. My background in education and storytelling helps me build learning that sticks—and scales.
What I Do
Lead the Salesforce digital adoption team at AMN Healthcare
Create WalkMe solutions and manage in-app support across sales and recruiting
Mentor new builders and manage instructional designers in the HR department
Collaborate with internal stakeholders to create scalable training using Rise, Synthesia, and Articulate 360
Use Azure DevOps to manage agile sprints for WalkMe and training initiatives
Align digital training with business goals, metrics, and user feedback
Digital Adoption Case Studies
From scenario-based eLearning to in-app guidance with WalkMe, these samples represent the evolution of my work—from foundational instructional design to agile, metrics-driven digital adoption solutions.
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Instructional Design Samples
