Hi, I’m Michelle.


I’m a Senior Digital Adoption Specialist and Learning Experience Designer at AMN Healthcare, where I focus on Salesforce adoption and in-app learning experiences.

With over six years of experience, I design and create agile, in-app guidance and scalable training resources. I also build WalkMe content hands-on—partnering with developers to streamline workflows, deploy updates, and improve user experience in real time.

Whether I’m writing a SmartTip or shaping a learning strategy, I believe every good training has a story. My background in education and storytelling helps me build learning that resonates with users and scales across the enterprise.

What I Do

  • Lead Salesforce digital adoption initiatives at AMN Healthcare to support sales and recruiting teams.

  • Build WalkMe experiences that streamline workflows, prevent errors, and improve the user experience.

  • Manage in-app support and maintain feedback loops that connect 1,000+ users with the digital adoption team.

  • Mentor new WalkMe builders in HR, sharing best practices and strengthening adoption capability across the organization.

  • Collaborate with stakeholders to deliver scalable training resources using Rise, Synthesia, and Articulate 360.

  • Use Azure DevOps to organize agile sprints and track digital adoption and training initiatives.

  • Align every project with business goals, user feedback, and performance metrics to measure impact.

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Digital Adoption Case Studies

The case studies below show the measurable outcomes of my work—from saving time and reducing errors to increasing adoption and engagement.

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  • Problem

    Our coordination teams discovered that a $1M rebill occurred after a user accidentally resubmitted an old rate sheet. Salesforce had no safeguard to prevent this action, exposing the business to significant financial risk.

    Solution

    1. Identified the trigger when users clicked “Save” on rate sheets.

    2. Built an invisible launcher to detect the condition.

    3. Configured a high-visibility pop-up warning to block the action and alert the user.

    Outcomes

    • Error Prevention — Stopped high-risk billing errors before they reached finance.

    • Leadership Support — Leaders immediately recognized the value of WalkMe in preventing mistakes.

    • Strategic Role for DAP — Positioned the Digital Adoption team as a key partner in safeguarding business processes.

  • Problem

    Recruiters in Salesforce needed a way to quickly gauge candidate engagement. A Dev team backlog item requested a color-coded indicator for the Engagement Score field on Candidate Contact records.

    Solution

    1. Partnered with the Product Owner to take the story from the Dev backlog.

    2. Built color-coded WalkMe launchers that display dynamically by Engagement Score range.

    3. Deployed the solution within 36 hours from discovery to production.

    Outcome

    • Faster Recruiter Insights — Recruiters can immediately see which candidates are most engaged.

    • Reduced Dev Backlog — Freed up development team capacity.

    • Agile Deployment — Delivered a production-ready solution in under two days.

  • Problem

    Salesforce Lightning still displayed a “Send List Email” option. This outdated process created extra work for Data Steward teams and risked errors by Account Managers.

    Solution

    1. Identified legacy button still in use.

    2. Applied WalkMe custom CSS to hide the option from all Account Managers.

    3. Tested across multiple Salesforce contexts to confirm consistency.

    Outcome

    • Error Reduction — Prevented Account Managers from triggering outdated processes.

    • Time Savings — Reduced cleanup work for Data Steward teams.

    • Lightweight Fix — Achieved without consuming Dev resources.

  • Problem

    After a departmental restructure, the Digital Adoption team no longer had a dedicated training liaison. Salesforce users in Classic and Lightning lacked a way to request new in-app resources or report broken guidance.

    Solution

    1. Added in-app shoutouts to highlight the new “Contact Us” button.

    2. Linked the button to a Microsoft Form for request intake.

    3. Established a repeatable process for collecting and reviewing user feedback.

    Outcome

    • Improved Feedback Flow — Gave users a clear channel to submit requests and issues.

    • Increased Adoption — Strengthened user trust in the DAP team.

    • Resilient Process — Achieved despite staffing changes and limited resources.

 

Instructional Design Samples

In addition to my digital adoption work, I continue to design instructional resources. These samples demonstrate my ability to create clear, engaging learning experiences. They complement my WalkMe case studies by showing the breadth of my skills across training and adoption.

Click any of the images for more details!

 
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Have questions? Let’s connect!